Refund policy
Refund & Returns Policy
Change of Mind Returns (14 days) We accept change of mind returns within 14 days of receiving your order. To be eligible, items must be:
- Unused and in the same condition as received
- Still inside the original clear hygiene heat-sealed sleeve, unopened and untampered
Need to return something? Log in to your account to submit a return request quickly and easily — no emails required. Request a Return →
Return shipping costs are the responsibility of the customer and are non-refundable unless the item was faulty. For items over $50, we recommend using a trackable shipping service.
Faulty or Damaged Items - Contact Us First If you've received a faulty or damaged item, please contact us directly at info@thebellyringshop.com.au before returning anything - not all items need to be sent back. For items valued under $30, a photo showing the fault is often all we need to arrange a replacement.
Warranty Periods
- Standard items: 48 days
- Solid gold body jewellery: 15 months
- TummyToys® collection: Lifetime warranty
Refund Processing Approved refunds are applied to your original payment method within 1–3 business days (excluding weekends and public holidays). If you haven't received your refund after this period, please check with your bank or card provider before contacting us at info@thebellyringshop.com.au.
Return Address
The Belly Ring Shop
Level 1, 470 Saint Pauls Terrace
Fortitude Valley QLD 4006 Australia
Late or missing refunds (if applicable)
Please note that refunds can take between 1-3 business days to process (excludes weekends and public holidays). If you haven’t received a refund yet, please double check your bank account again or contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thebellyringshop.com.au.
