Shop with reassurance. We accept returns within 14 days of receipt for a refund and/or within 21 days of receipt for an exchange.

Don't panic, we've got your back! We investigate all missing articles until we find a resolve that equates to you being in receipt of your goods.

Our warranty period is valid for 48 days unless your purchase falls under our extended warranties policy which applies to all solid gold belly rings (15 months) and the TummyToys® collection. If your warranty period has been exceeded we regret that we can not offer you a refund or exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original, untampered heat sealed packaging for hygiene purposes. To complete your return we request that you first contact us for eligibility, please provide your full name and your order reference if available.

Upon receipt and inspection of your return we will send you an email to notify you of the outcome.

For change of mind exchanges and sizing issues, you will be requested to mail the jewellery back to us at Tummy Toys. Sorry, we do not offer cash refunds for return postage, unless otherwise approved by management however a store credit may apply.

If a refund has been approved, a credit will automatically be applied to your original method of payment, within 1-3 business days.

We are happy to replace items if they are defective or damaged presuming they fall within the product warranty period. If your damaged item is valued under $30 please send us a photo of the broken jewellery, if the photo shows acceptable evidence of the problem we can pop a replacement in the post for you without you needing to go to the hassle of returning it.

We accept change of mind returns where we are notified within 14 days of receipt. Piercing jewellery is medical equipment, for hygiene reasons, the jewellery must be unworn and enclosed in the original heat sealed packaging without evidence of removal or tampering. Please note that return postage and packaging fees are non-refundable in this instance and return postage costs (starting from approximately $3.00 in Australia) can not be reimbursed.

We flat pack and bubble wrap all jewellery, so its rare that breakages occur. If you receive a faulty or broken item rest assured we will rectify the problem. Any items damaged during transit have a 100% replacement guarantee, however you may be required to return the damaged goods as per our returns policy. Return postage fees for damaged items will be refunded to you.

If your damaged item is valued under $30 please send us a photo of the broken body jewellery, if the photo shows acceptable evidence of the problem we can pop a replacement in the post for you without you needing to go to the hassle of returning it.

For all other returns please contact us prior to posting your jewellery to:

The Belly Ring Shop
Level 1, 470 Saint Pauls Terrace
Fortitude Valley QLD 4006
Australia

Our guarantee does not cover lost jewellery, we can only repair or replace items that are presented to us. We encourage you to test each locking mechanism to ensure a strong fastening of all jewellery. If you are concerned about the fastening or tightening of your jewellery, please contact us so that we can rectify the problem for you before any loss of jewellery occurs.